Refund policy

7-Day Easy Return
At Home Loom, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Return Eligibility
To qualify for a return:
The product must be unused, unwashed, and in its original condition.
All original packaging and tags must be included.
The return request must be submitted within 7 days of delivery.
Non-Returnable Items
Returns will not be accepted if:
The product has been used or washed.
The product is damaged due to customer misuse.
The return request is made after 7 days.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product. We will arrange a replacement or refund after verification.
Refunds
Once the returned item is inspected and approved, your refund will be processed within 5–7 business days.
For Cash on Delivery orders, refunds will be made through bank transfer or another agreed payment method.
Return Shipping
If the mistake is ours (wrong or damaged product), Home Loom will cover the return shipping cost.
If the return is due to a change of mind, the customer is responsible for the return shipping charges.